Shipping policy

Shipping Policy
Last updated: February 2026

Thank you for shopping with us! Below you’ll find details about how we process and ship orders.

Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

If we are experiencing a high volume of orders, processing times may be slightly delayed. We will notify you if there is a significant delay in shipping your order.

Domestic Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

Standard Shipping: 3–7 business days

Delivery times are estimates and may vary depending on your location and the carrier.

Shipping charges and delivery times vary depending on the destination and will be calculated at checkout.

Please note:

Your order may be subject to import duties and taxes (including VAT), which are incurred once the shipment reaches your destination country.

Crystal Scentsation is not responsible for these charges if they are applied.

Order Tracking
Once your order has shipped, you will receive an email notification with a tracking number. Please allow up to 24–48 hours for tracking information to update.

Shipping to P.O. Boxes
We ship to P.O. boxes via Australia Post. Some shipping methods may not be available for P.O. box addresses.

Delays, Lost, or Damaged Packages
We are not responsible for delays caused by shipping carriers, weather, or incorrect shipping information provided at checkout.

If your order arrives damaged or appears to be lost in transit, please contact us at Crystalscentsationgeelong@gmail.com within 7 days of delivery so we can assist you.

Incorrect Shipping Information
Please ensure that your shipping address is complete and accurate. We are not responsible for orders shipped to incorrectly provided addresses.

Email: Crystalscentsationgeelong@gmail.com
Business Name: Crystal Scentsation