Refund policy

Return & Refund Policy
Last Updated: February 2026

Thank you for shopping with CrystalScentsation. We value your satisfaction and aim to provide a smooth return and refund experience.

1. Returns
We accept returns within 14 days of the delivery date.

To be eligible for a return:

The item must be unused and in the same condition you received it.

The item must be in its original packaging.

You must provide proof of purchase (order number or receipt).

Items that cannot be returned:

Gift cards

Clearance or final sale items

We reserve the right to refuse returns that do not meet the above conditions.

2. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be processed within [5–10 business days].

Refunds will be issued to the original payment method.

Shipping costs are non-refundable (unless the return is due to our error).

Depending on your payment provider, it may take additional time for the refund to appear in your account.

3. Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, please contact us at:

Email: Crystalscentsationgeelong@gmail.com 

4. Return Shipping
Customers are responsible for return shipping costs unless the item was damaged or incorrect.

We recommend using a trackable shipping service.

We are not responsible for lost return shipments.

5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within [48 hours / 7 days] of delivery with:

Your order number

Photos of the item and packaging

We will resolve the issue promptly.

7. Contact Us
If you have any questions about our Return & Refund Policy, please contact us:

Crystal Scentsation 
Email: Crystalscentsationgeelong@gmail.com