Contact information

Contact Policy
1. How to Reach Us
Customers can contact us through the following methods:

Email: Crystalscentsationgeelong@gmail.com 

Social Media: Direct messages on our official accounts

Business Hours: Monday–Friday, 9:00 AM – 5:00 PM AEST

We aim to respond to all inquiries within 24–48 business hours.

2. Order-Related Inquiries
When contacting us about an order, please include:

Full name used at checkout

Order number

Description of the issue

Photos (if reporting damaged or incorrect items)

Providing complete information helps us resolve your issue faster.

3. Response Time
General inquiries: 24–48 business hours

Order issues: 1–3 business days

High-volume periods (sales/holidays): Responses may take slightly longer

We appreciate your patience during busy times.

4. Appropriate Communication
We are committed to respectful communication and ask that customers do the same. We reserve the right to:

Refuse service in cases of abusive or threatening language

End communication if harassment occurs

We are here to help and will always do our best to resolve concerns professionally.

5. Social Media & Public Comments
For privacy and security reasons:

Please do not post personal order details publicly

We may ask you to move conversations to email for secure handling

6. Wholesale & Business Inquiries
For wholesale partnerships or collaborations please email:

Crystalscentsationgeelong@gmail.com 

7. Policy Updates
We reserve the right to update this Contact Policy at any time. Updates will be posted on this page with the revised effective date.